just drive: Here the customer is king
SERVICE Anyone who wants to know that their car is in the best hands for maintenance and repairs and still be easy on the wallet can now benefit from the service of just drive garages, a customer concept of RHIAG. How can I have my car serviced or repaired as inexpensively and professionally as possible? RHIAG, one of the leading distributors of automotive spare parts in Switzerland, [...]
How can I have my car serviced or even repaired as inexpensively and professionally as possible? RHIAG, one of the leading distributors of automotive spare parts in Switzerland, has taken up this need and presents just drive, a new offer for small and medium-sized brand-independent garages.
Customer service training is mandatory.
Markus Roth, Technical Trainer Automobile at AUTEF: "The customer wants to know that his car is in the best hands at all times. For that, they need both - qualified people in the workshop and in customer service." On behalf of RHIAG, he therefore conducts customer service training courses, which are mandatory for all just drive garages and are linked to follow-up courses. Markus Roth: "In this way, service quality can also be ensured in the long term to the satisfaction of customers."
Alternative as an interesting quality solution
Roger Hunziker, Head of Marketing at RHIAG: "Unlimited driving pleasure starts in the garage. The small garage in one's own village is often perceived as cheaper but less professional than the large contract garages. With just drive, we turn this price alternative into an interesting quality solution." The just drive garages are to be set up throughout German- and French-speaking Switzerland over the next five years.
